Frequently Asked Questions
Everything you need to know about your Premier Equine shopping experience.
What are your standard shipping times and costs?
We offer standard shipping within 3-5 business days and express shipping within 1-2 business days. Shipping costs are calculated at checkout based on your location and order volume.
How do I return an item that doesn't fit?
You can return any unworn, unwashed items with original tags attached within 30 days of purchase. Use our online portal to generate a prepaid return shipping label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results against our specific brand dimensions for the best fit.
Are your materials sustainably sourced?
Premier Equine is committed to ethical fashion. We prioritize high-quality, durable textiles and work closely with manufacturers who adhere to fair labor practices and environmental standards.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress in real-time.